Refund & Returns Policy

We want every tuber and cutting to arrive healthy and ready to grow. Because we sell live plants, we can't accept returns, but if something isn't right with your order we'll make it right.

Damaged, Unhealthy or Incorrect Items

If an item arrives damaged, rotten, without a viable eye (tubers), wilted beyond recovery (cuttings), or isn't the variety you ordered, we'll send a replacement or give you a full refund for that item.

Contact us within 48 hours of delivery through our contact page with your order number and photos of the affected items and packaging.
You don't need to send anything back. We may ask you to dispose of affected plants rather than return them.

If a replacement isn't available because a variety has sold out, we'll refund you instead.

Change of Mind

We don't offer refunds or exchanges for change of mind once an order has shipped, as live plants can't be resold after they've left our care.

Cancelling an Order

You can cancel your order for a full refund at any time before it ships. Just get in touch with your order number. Once an order has been dispatched it can no longer be cancelled.

Orders We Can't Fulfil

Occasionally a plant doesn't meet our quality standards before shipping. If we can't fulfil part or all of your order, we'll let you know and refund the affected items in full, including any shipping you paid for them.

After Planting

We check every tuber and cutting before it ships. Once plants are in your care, how they grow depends on conditions we can't control, such as weather, soil, watering, pests and storage, so we can't offer refunds for plants that fail after planting. If you're having trouble, let us know and we'll do our best to help.

How Refunds Are Paid

Approved refunds go back to the card you paid with. They're usually processed within 2 business days of approval, then typically take 5–10 business days to appear, depending on your bank.

If an issue was our mistake, such as a wrong or damaged item, we cover the cost of shipping any replacement.

Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Questions?

If you have questions about this policy or an order, please contact us. See our shipping information for delivery times and seasons.